Customer Portal

Background

Process

Research

Facilitated 1:1 interviews with power users, resulting in validated insights and team alignment.

Exploration

Starting with wireframes, I refined through critique cycles and stakeholder review.

Outcomes

40% improvement in task completion. Since shipping, we've measured 300% faster task completion.

Customer Portal

Shipping quality design requires collaboration and iteration. Recent work has shown me how . The implications matter for teams and organizations.

Key Takeaway

Whether you're designing your product, this mindset applies.